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Information for Patients

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​​​​​​​​Registration Process

You will receive two calls from us prior to your appointment:

  • A call from a representative of The Christ Hospital Health Network pre-registration department. The representative will ask for your insurance information and emergency contact information.  
  • A call from our office to confirm your appointment date and time. This call may be placed by our automated service.  

Planning Your Visit

Here are a few things you can do to help plan for your visit: 

  • Call our office at least 24-hours prior to your appointment if you need to cancel or reschedule. 

  • ​Call your insurance company prior to your appointment to ensure coverage. 

  • ​Plan to arrive 15 minutes prior to your appointment time. 

Please bring the following to your appointment: 

  • Photo ID

  • Insurance card(s)  

  • Co-payment  

  • List of medications (prescription, over-the-counter and herbal)  

  • ​Any medical journals you may be keeping (imaging completed, glucose/sugar, weight loss, etc.)

Financial Counseli​n​​g

Our offices include a counselor who can provide patients with financial assistance to keep your health care costs as low as possible. You can contact our financial counselor at 513-564-7738 during office hours, 8:30 a.m. – 5 p.m., Monday – Friday.

 

Prescriptions and​ Refills 

For new prescription refills, or if your pharmacy is calling to request refills, call our office at 513-321-4333 during normal office hours, 8:30 a.m. – 5 p.m., Monday - Friday. During weekends and evenings, the doctors prefer to order prescriptions in emergency situations only.

 

Emergencies and After-Hour Calls 

If you need to see your doctor for a medical emergency or other sudden illness during office hours, call 513-321-4333 and tell the receptionist your call is urgent. Your doctor will attempt to see you at your office, the Cancer Center or a hospital emergency room​. ​

 

For medical emergencies during non-office hours, including weekends, call 513-321-4333. Our answering service will page the doctor on-call. At least one physician is available at all times to handle emergency situations. If your problem is serious and cannot wait for a return call, go to the emergency room or call 9-1-1.​